Entiteit

Faculteit Economie en Bedrijfskunde
Vakgroep Marketing, Innovatie en Organisatie

Functie

postdoctoraal medewerker onbezoldigd

Adres

Tweekerkenstraat 2
9000 Gent

Telefoon Secretariaat

09 264 34 96

Bibliografie

• "Service Encounter 2.0" : an investigation into the roles of technology, employees and customers (2017) Bart Larivière (UGent), David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wuenderlich, Arne De Keyser (UGent)
• A taxonomy of service delivery systems: contrasting the customer and provider perspective (2016) Katrien Verleye (UGent), Arne De Keyser (UGent)
• The quandary of designing integrated service delivery systems: balancing the logics of all involved parties (2015) Katrien Verleye (UGent), Arne De Keyser (UGent)

Volledige bibliografie