From third party to significant other for the service encounter : a systematic literature review
(2020) Lily Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent), Katrien Verleye (UGent)
Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems
(2020) Vicky Story, Judy Zolkiewski, Katrien Verleye (UGent), Amin Nazifi, Claire Hannibal, Anthony Grimes, Liliane Abboud
Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature
(2020) Arne De Keyser (UGent), Katrien Verleye (UGent), Katherine Lemon, Timothy Keiningham, Phil Klaus
Personal data from this phone book may only be used for communication with individuals in the context of the mission of Ghent University.