Katrien Verleye

E-mail: katrien.verleye@ugent.be
Phone: 09 264 34 94
Category: tenured academic staff
Courses: Service Implementation
Marketing I
Innovation Management
Research Methods Qualitative

Entity

From third party to significant other for the service encounter : a systematic literature review (2020) Lily Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent), Katrien Verleye (UGent)
Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems (2020) Vicky Story, Judy Zolkiewski, Katrien Verleye (UGent), Amin Nazifi, Claire Hannibal, Anthony Grimes, Liliane Abboud
Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature (2020) Arne De Keyser (UGent), Katrien Verleye (UGent), Katherine Lemon, Timothy Keiningham, Phil Klaus

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